SHIPPING & RETURNS POLICY
PAYMENT
Payments are accepted through Paypal, a secure on-line payment system which is very easy to use. You may already have an account. If not, you don't need to sign up to use this service, and can pay directly through Paypal by credit card.
If you located in IL, you can use transfer payment with Bit payment application.
SHIPPING
Orders are shipped within 1-3 business days. Orders are shipped by registered air mail with a tracking code. Shipping from Israel usually take 5-7 business days, delivery times are estimated, delay may occur by post, custom, holiday or weather conditions. It is the buyer responsibility to pay any taxes that customs might claim.
SHIPPING RATES
Inside Israel the shipping cost is ₪25 ILS
Outside Israel, Eco-Post, registered airmail (5-10 business days) ₪70 ILS, shipping cost world wide.
UPS express mail, door to door service, including (1-3 business days) can be provide based on the purchase (recommend for packages value over $ 200)
RETURNS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All items are hand made so there might be a slight difference from the image. Please allow small imperfections due to the nature of handmade work and the use of natural materials. If you are unsatisfied with your purchase you can return or exchange up to 7 days of receipt.
In case of returns, you will be credited in full, minus all shipping charges. Shipping costs will not be returned and it’s the buyer's responsibility to pay for the return shipping costs. We reserve the right to deny unreasonable repairs, returns, and exchanges.
Once your return is received, we will send you an email to notify you that we have received and refund your returned item.
Please note: The refund on items is 5% deductible of the purchase value.
To return your product, you should mail your product to: 16 Lasal st. Tel Aviv, IL
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For any further questions, please don't hesitate to contact me.
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