Cancellation & Return Policy

At House of YYY, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may request to cancel your order or return a product in accordance with this policy and applicable Israeli consumer protection laws.

Orders may be cancelled at any time before they have been shipped from our warehouse.
In such cases, a full refund will be issued using the original payment method.

Products may be returned within 14 days from the date they are received, subject to applicable consumer protection laws.
To qualify for a return:
The product must be unused.
It must be returned in its original packaging.
All original tags, accessories, and packaging materials must be included.
Proof of purchase must be provided.
House of YYY reserves the right to refuse returns that do not meet these requirements.

Returns cannot be accepted for products that:
Have been used.
Have been damaged after delivery.
Are not returned in their original packaging.
Are missing original tags or accessories.
Cannot legally be returned under applicable law.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
Please include:
Your order number.
A description of the issue.
Clear photographs of the product.
After reviewing your request, House of YYY may offer:
A replacement.
A repair.
A full refund.
Another appropriate solution.

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Shipping costs are generally non-refundable unless required by law or where the return results from an error made by House of YYY.

Unless the product is defective or incorrectly supplied, customers are responsible for the cost of returning the item.

Some of our products are handmade.
Minor variations in color, texture, weaving, finish, or craftsmanship are natural characteristics of handmade products and should not be considered defects.

We make every effort to display product colors accurately.
However, actual colors may vary slightly depending on your screen, device, or display settings.

Some House of YYY products are handmade.
Minor variations in color, texture, weaving, finish, or craftsmanship are natural characteristics of handmade products and should not be considered defects.

We make every effort to display product colors as accurately as possible.
However, actual colors may vary slightly depending on your screen, device, or display settings.

If you have any questions regarding your shipment, please contact our Customer Support team using the contact details provided on our website.